Are you licensed? Where is your license valid? Is it up to date? What type
of work does your license allow you to do?
Licenses do vary, and they do expire. Ask up front for a copy of his current
licenses. Without proper licenses in place, his insurance may not cover liabilities
that arise.
Are you insured? Are you fully covered for general liability, worker's comp,
and vehicle damage? Do the subcontractors have their own adequate coverage?
Again, ask for proof via documentation. If someone is not covered, you are responsible
for any liberties that occur.
Does the work require permits and inspections?
Most work does, although the specific requirements vary greatly from town to
town. Make sure the contractor prepares all the necessary paperwork; don't be
afraid to check with your building inspector to verify. Sub trades need to know
also if their work needs to be inspected.
Are there any complaints against you with the Better Business Bureau? If
so, how were they resolved?
You can call the BBB yourself, or use the internet to research the company.
Who can I call as work references?
Call at least two or three who have projects similar to yours . A reputable
contractor will provide you with a customer reference list up front; take this
as a sign of confidence.
Does the work agreement provide for both a start date and completion date?
A guarantee and warranty? Does it respect my schedule and clearly state any
privileges and restrictions?
Make sure the people on the job site know what bathrooms and phones they are
allowed to use, if Kitty is strictly an indoor cat and that pastrami on rye
is never part of Fido's diet. Again, most reputable contractors will recognize
and discuss these issues ahead of time.
What will be payment schedule be?
This varies according to the size and scope of the project, but make sure it
is spelled out in the contract. Contractors have on going expense in every job,
payroll, overhead, materials etc. it is important to set up a payment schedule
that is fair to both parties. Holding back 5-10% of final payment is justified
until final inspection and punch lists have been completed.
Can you place a lien against my property for unpaid work? Can your subcontractors
attach to my property if you do not pay them?
The law varies from state to state; check with local officials for details and
suggestions on how to handle any such problems that should arise. In Oregon
and Washington contractors do have lien rights.
Is there a binding arbiration clause in the work agreement?
The expense and aggravation of lawyers and courtrooms can be prevented if arbitration
is the agreed way to settle disputes.
Are you bonded?
Oregon and Washington both require contractors to be bonded as a stipulation
to being licensed.
How do you handle last-minute work changes?
Have the contractor fully explain his change order policy (which should be in
writing, signed by all parties), and discuss each change order as they occur
as to how price and schedules (both his and yours) will be affected. You have
the right to change your mind; your contractor has the right to be compensated
for it and to work major disruptions around promises to other clients.
What steps will be taken to protect my property?
Here, expect nothing less than the best; daily thorough cleanup, a schedule
for debris removal, and protection of surfaces surrounding the immediate worksite
and traffic paths. This is one area that separates the reputable from the sloppy;
if someone will take time and care with the menial clean-up tasks, chances are
the same care is being taken with your project.